Frequently asked questions

Pick a session on the homepage, choose a date and time on our calendar, and pay the 50% deposit. You'll get a confirmation email immediately. The remaining balance is due on or before shoot day.

Full terms: Terms of Service · Booking and Confirmation.

Yes. The same booking link from your confirmation email lets you reschedule subject to availability. If you're moving the date more than 7 days out from your shoot, there's no fee.

Inside 7 days, see the cancellation section below — fees may apply.

Use the custom session form on the homepage to describe what you need (group shoot, lifestyle, branding, wedding, product). We'll either book it manually or refer you to a vetted photographer in our network if it's outside our scope.

50% of the package price, due at booking. Holds your date. The remaining 50% is due on or before shoot day.

For example, a Casting session ($300) needs a $150 deposit at booking and $150 on shoot day.

Online deposits go through Stripe (credit card, debit card, ACH, Apple Pay, Google Pay). For balance and add-on payments, we also accept Zelle and cash. Card payments have a 3.5% processing fee added; ACH, Zelle, and cash don't.

If you use Zelle, follow the link we send you, attach a screenshot of the receipt, and tap "I sent it" so we get the confirmation right away.

Full terms: Terms of Service · Payment and Deposits.

Card payments include a 3.5% surcharge to cover Stripe processing. ACH, Zelle, and cash have no fee.

You can add images after the shoot. We'll send you a quick payment link with the exact charge — typically a flat per-image rate, depending on the retouch level. You don't have to decide on shoot day.

It's tiered by how much notice you give:

• More than 7 days out: Full refund of your deposit OR free reschedule.
• 3 to 7 days out: Deposit is forfeited. One free reschedule within 90 days.
• Less than 72 hours: Deposit is forfeited. A new date requires a fresh 50% deposit.
• No-show or same-day: Deposit is forfeited, full balance is charged, and future bookings are at our discretion.

Severe weather, illness, or photographer emergencies always get a courtesy reschedule at no cost.

Full terms: Cancellation policy · Refund policy.

Email hola@theheadshotclub.co as soon as you know — we'd rather move it than have you push through a shoot you'll regret. Illness gets a courtesy reschedule.

Yes, with more than 7 days notice. Inside 7 days, the deposit covers our reserved studio + photographer time and is forfeited. Refunds (when applicable) hit your original payment method within 5 to 10 business days.

Full terms: Refund policy.

You'll get a wardrobe email a few days before with specific guidance for your profession. Short version: solid colors, well-fitted, no tiny patterns, two or three options total.

5 to 10 minutes early. The studio address and parking notes are in your confirmation email and the prep email we send 24 hours out.

Hair and makeup are available as add-ons. Picking makeup at booking adds 40 minutes to your session so we have time to do it well. Mention it during booking or reply to your confirmation email and we'll coordinate with our stylist.

Of course. We have seating for one or two guests. For larger entourages, give us a heads up so we can plan the studio layout.

Within 10 business days of your shoot. You'll receive a Google Drive link by email. Color correction and retouching to your package level are included.

Full terms: Terms of Service · Image Delivery and Licensing.

Yes. Minor adjustments (skin tone, light retouching, crop) within 7 days of receiving your gallery are included. Significant rework is a separate quote.

Anything personal or professional: LinkedIn, resumes, websites, agency profiles, marketing materials, press, podcast covers. You retain those usage rights for life.

You can't resell or relicense the images to third parties (they remain our creative property). We will only use your photos in our portfolio or marketing if you give us explicit consent. We ask you separately at booking or after the shoot, and the default is no until you opt in.

Currently delivered as a Google Drive link. We're rolling out a built-in gallery viewer that auto-expires 30 days after delivery — give us a few weeks. Either way, save your favorites locally.

Just what's needed to run a shoot: name, email, phone, billing details (handled by Stripe), and any notes you share during booking. We don't sell or share your information with third-party advertisers.

Full terms: Privacy policy.

Only crops that don't show identifying features (an eye, a sleeve, a shoulder) — never a recognizable image of you without your written permission. If you'd prefer we use nothing at all, just say so via email and we'll honor it.

Every newsletter has an unsubscribe link in the footer. For booking-related emails (confirmations, prep, gallery delivery), reply with "stop" and we'll switch to text or phone for your shoot.

Email hola@theheadshotclub.co with the subject "Data deletion request." We'll remove your contact info within 14 days. Booking + payment records are retained for IRS / accounting purposes (7 years), but they're not used for marketing.